Company Name: Merck
Job Role: Analyst Order Management
Location: Bangalore
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Merck Recruitment Hiring Graduates
Job Description
- Complaint management – Handling service complaints.
- Create & assign Leads for Sales and Marketing team by critical thinking.
- Provide documentation support to customer using multiple tools.
- Work on Adhoc requests when assigned.
- Establish Company’s values through daily operations.
- Should process orders and assist customer queries as per the region with the set expectation.
- Process on discrepancy area database request and quality task request in ERP system.
- Creating and updating standard operating procedures for the process.
- Identifying and giving training on process to the team.
- Should work as a unit of the team to deliver daily set goals and achieve set TAT and quality.
- Recommend and participate in process improvement studies.
- Review of errors done by team and giving suggestion to mitigate the future occurrence.
- Build robust relationship with key partners and stakeholders.
- Attending review meetings with stakeholders where necessary.
- Exemplary attendance and adherence to schedule.
Eligibility
- Preferably with relevant experience in SFDC, SAP, Oracle.
- Experience in Order Management / Service Complaints
- Should possess basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
- Technical Knowledge related to documentation.
- Hands-on experience on ERP’s like SAP, Oracle SFDC
- Understand the basics of the Marketing Business knowledge and should be quick learner.
Also Apply
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How To Apply for Merck Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Merck Recruitment Hiring Graduates
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