Microland 2022 Hiring Freshers for Graduate Engineering Trainee. Microland is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Microland Job description, Eligibility, and details.
Company Name: Microland
Job Role: Graduate Engineering Trainee
Location: Bangalore
Experience: 0-1 year
Education: B.E/B.Tech/M.E/M.Tech/MCA
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Job Description
- Dealing with incoming issues in a professional, courteous manner over the phone and via email
- Taking ownership of customer issues and managing them in a logical and methodical manner
- Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures
- Conducting full and through diagnostics with end users to enable first point of contact fault resolution
- Ensuring all faults are progressed & cleared within SLA 20 escalating to other internal and external teams as appropriate
- Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Eligibility
- Diagnosing and resolving problems to the customers satisfaction
- Maintain and develop own knowledge and skills to assist with first time fault resolution
- Identify and escalate repeat issues or service risks into service management teams
- Sharing knowledge with team colleagues
- Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
About Microland
How To Apply for Microland Career 2022?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
To Apply Click Here
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