Microland Hiring Freshers for Engineer – RIMS.
Company Name: Microland
Job Role: Sr. Engineer – RIMS
Location: Bangalore
Experience: 0-3 Years
Education: B.E/B.Tech/Related
Apply by: Immediate
Candidates with 0 – 3 years of work experience can apply for the job role. Good opportunity for the freshers to work as an Engineer at Microland.
Key Job Details:
- Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting,
- Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment
- Escalate issues as per Escalation Matrix
- Resolving Technical issues at level 1(Incident and Service request)
- Hardware and Software Management: Monitoring CPU, memory, and hard disk utilization, Monitoring the event viewer and generating reports.
- Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports
- Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process
- Ensure tickets are closed post user/customer communication, Maintains the inventory of PC equipment with Asset Executive,
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process and more.
Eligibility and Skills
- 0-3 Years of work experience
- Bangalore work location
Also Apply:
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HTC Global Services Off Campus Drive for Software Engineer | 4 LPA
About Microland
Microland is an information technology company. It provides services in Digital Networks, Computing, application, and more. The company is headquartered in Bangalore.
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