Mindtree Recruitment Drive for Service Desk Engineer

Mindtree Recruitment Drive for Service Desk Engineer.

Mindtree careers and jobs

Company Name: Mindtree

Job Program: Service Desk Engineer

Location: Bangalore

Education: B.E/B.Tech/Related

Apply by: Immediate

Candidates with graduation or related experience can apply for the job role. Good opportunity to work as a Service Desk Engineer at Mindtree.

Key Job Details:

  • Providing 24/7 single point of contact enterprise support for APAC, EMEA, and AMER customers in an SLA bound workspace
  • Providing SOP based resolutions and managing escalated tickets where applicable
  • Handling Priority or Key customers on a regular basis and providing technical support
  • Managing entire ticket lifecycle reported across ticketing tool, emails, chat, and telephony sources
  • Managing shift handovers and passing on consistent updates within the team and outside the team
  • Create documentation and perform analysis on shift-left candidates and top volume drivers
  • Lead resolution efforts and coordinate with 3rd parties directly
  • Ensure tickets documentation, categorization and classification are precise

Eligibility and Skills:

  • Experience in the IT industry with a specific focus on the customer and End User facing Enterprise Technical Support / Application Support engagements
  • Bangalore work location
  • Internet Explorer

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About Mindtree:

MindTree is an Indian Multinational company that was founded in 1999. It provides IT services in mobile applications, cloud computing, and digital technologies. Mindtree is ranked at #208 position in the list of Fortune India 500

Moreover, it has a total revenue of $980 million and has a total workforce of over 21,267 employees.

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