Mindtree Recruitment Drive for Service Desk Engineer.
Company Name: Mindtree
Job Program: Service Desk Engineer
Apply by: Immediate
Candidates with graduation or related experience can apply for the job role. Good opportunity to work as a Service Desk Engineer at Mindtree.
Key Job Details:
- Providing 24/7 single point of contact enterprise support for APAC, EMEA, and AMER customers in an SLA bound workspace
- Providing SOP based resolutions and managing escalated tickets where applicable
- Handling Priority or Key customers on a regular basis and providing technical support
- Managing entire ticket lifecycle reported across ticketing tool, emails, chat, and telephony sources
- Managing shift handovers and passing on consistent updates within the team and outside the team
- Create documentation and perform analysis on shift-left candidates and top volume drivers
- Lead resolution efforts and coordinate with 3rd parties directly
- Ensure tickets documentation, categorization and classification are precise
Eligibility and Skills:
- Experience in the IT industry with a specific focus on the customer and End User facing Enterprise Technical Support / Application Support engagements
- Bangalore work location
- Internet Explorer
MindTree is an Indian Multinational company that was founded in 1999. It provides IT services in mobile applications, cloud computing, and digital technologies. Mindtree is ranked at #208 position in the list of Fortune India 500
Moreover, it has a total revenue of $980 million and has a total workforce of over 21,267 employees.
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