Nokia Hiring Freshers for Customer Technical Support | Bangalore/Chennai.
Company Name: Nokia
Job Role: Customer Technical Support
Location: Bangalore/Chennai
Experience: Freshers
Education: B.E/M.E/B.Tech/M.Tech/Diploma
Apply by: Immediate
Key Job details:
- Drive outages and restore the services in synchronization with the customer, partners, and Technical Support Operations.
- Resolve incidents within a defined time period, and escalate unresolved incidents
- Manage the communication during incidents, for ongoing tickets or when requested.
- Produce Incident Reports, conduct RCA analyzes and Lesson Learned.
- Reviewing and auditing the process, ensure team compliance to processes.
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Producing management information, including KPIs and reports using management tools.
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Monitoring the effectiveness of incident management and making recommendations for improvement and action tracking.
- Driving, developing, managing, and maintaining the major incident process and associated procedures.
- Provide inputs for the product quality assessment and process improvements.
Technical Skills:
- UNIX, Linux OS
- Experience in Microsoft office tools
- JavaScript, Python, shell scripting understanding
- Understanding of Network Management function in the network
Eligibility and Preferred skills:
- Fresh graduates or 1-year experience
- Bachelor’s degree in any engineering field
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Fluency in English (both oral and written)
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Customer service skills, Analytical skills, Self Motivated, Team focused
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Ability to excel when under pressure
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Culturally adaptable and flexible
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Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously
Skills:
- Communication
- Products
- Networks
- Team Management
- Customer Relationships
- Project Management
About Nokia:
Nokia is a multinational electronics and information technology Company. It provides telecommunications and electronic products to the consumer. Nokia has a total workforce of over 1,03,083 employees.
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Link to Apply for Customer Technical Support at Nokia
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