Nokia Hiring Freshers for Customer Technical Support | Bangalore/Chennai

Nokia career - nokia jobs
Freshers Jobs

Nokia Hiring Freshers for Customer Technical Support | Bangalore/Chennai.

Nokia career - nokia jobs


Company Name: Nokia

Job Role: Customer Technical Support

Location:  Bangalore/Chennai

Experience: Freshers

Education: B.E/M.E/B.Tech/M.Tech/Diploma

Apply by: Immediate


Key Job details:

  • Drive outages and restore the services in synchronization with the customer, partners, and Technical Support Operations.
  • Resolve incidents within a defined time period, and escalate unresolved incidents
  • Manage the communication during incidents, for ongoing tickets or when requested.
  • Produce Incident Reports, conduct RCA analyzes and Lesson Learned.
  • Reviewing and auditing the process, ensure team compliance to processes.
  • Producing management information, including KPIs and reports using management tools.
  • Monitoring the effectiveness of incident management and making recommendations for improvement and action tracking.
  • Driving, developing, managing, and maintaining the major incident process and associated procedures.
  • Provide inputs for the product quality assessment and process improvements.

Technical Skills:

  • UNIX, Linux OS
  • Experience in Microsoft office tools
  • JavaScript, Python, shell scripting understanding
  • Understanding of Network Management function in the network

Eligibility and Preferred skills:

  • Fresh graduates or 1-year experience
  • Bachelor’s degree in any engineering field
  • Fluency in English (both oral and written)
  • Customer service skills, Analytical skills, Self Motivated, Team focused 
  • Ability to excel when under pressure
  • Culturally adaptable and flexible
  • Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously

Skills:

  • Communication
  • Products
  • Networks
  • Team Management
  • Customer Relationships
  • Project Management

About Nokia:

Nokia is a multinational electronics and information technology Company. It provides telecommunications and electronic products to the consumer. Nokia has a total workforce of over 1,03,083 employees.


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