NTT Data Recruitment Drive 2022: NTT data hiring candidates Diploma, degree or relevant qualification for Technical Support Engineer role in New Delhi.
Company Name: Groupon
Job Role: Technical Support Engineer
Location: New Delhi
Experience: Fresher
Education: B.E/B.Tech/Diploma
NTT Data Recruitment Drive 2022
Freshers or experienced candidates with graduation are eligible for applying at NTT Data. Following are the NTT Data Interview process, Job Description, and Eligibility Criteria.
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Job Description:
- Monitors client infrastructure and solutions
- Identify problems and errors prior to or when they occur
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Ensure the efficient and comprehensive resolutions of incidents and requests
- Identify opportunities for work optimization including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.
- Investigate first line incidents assigned and identify the root cause of incidents and problems
- Fulfill approved requests following agreed procedures
- Provide telephonically or chat support to clients when required
- Execute approved maintenance activities including patching and configuration changes
- Follow the required handover procedures for shift changes to ensure service continuity
- Report and escalate incidents where necessary
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Eligibility Criteria and Skills
- Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
NTT DATA Freshers Salary:
- Salary details not mentioned
- As per the industry standard
- New Delhi will be the working location
How to apply for NTT DATA Recruitment Drive 2022?
An NTT Data registration link is provided below. It will direct you to the NTT Data career portal to fill up the details. Further interview processes and details will be shared.
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