OLX Hiring Any Graduates Freshers for Executive | Any Graduates. In order, candidates should have degree in Any Graduate Degree. If you are interested, apply as soon as possible.
Company Name: OLX
Role: Email Executive
Location: Gurgaon (Hybrid)
Experience: Freshers
Qualification: Any Graduate
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
OLX Hiring Any Graduates Freshers
Job Description:
- Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of OLX
- Call customer as per the process as and when required
- Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs
- To manage social media (Facebook, Twitter, Instagram) and App queries as per the SLAs
- To manage all daily tasks and duties related to the process with strict compliance to guidelines
- Be flexible as per the business requirement subject to overtime during offs, festivals and 24/7 shifts
- Acknowledging and resolving customer complaints on priority
- Following first time right approach in providing accurate resolution and reducing re-open cases
- Maintaining the first response time within defined SLAs for Email and Social Media tickets
- Ensuring customer satisfaction on responses and limiting dissatisfaction
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
Eligibility
- Graduation/bachelor’s degree is required
- Excellent written and verbal skills
- Strong customer service skills and a demonstrated ability to take initiative and be professionally persistent
- Working knowledge of CRM tools would be an added advantage
- Must possess ability to navigate multiple systems at once and multi-task
- A minimum one-year experience in Customer Support Profile required with proficiency in written as well as verbal communication
- Must be Customer centric
- Extreme dedication, sincerity, and willingness to go the extra mile
- Good knowledge of basic computer skills
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How To Apply for OLX Hiring Any Graduates Freshers?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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