OpenText Freshers Recruitment Drive for Technical Support.
Company Name: OpenText
Job Role: Captiva Technical Support
Location: Bangalore
Experience: Freshers/ 1-2 Years
Education: Bachelor’s / Master’s Degree
Apply by: Immediate
Candidates with Bachelor’s / Master’s Degree can apply for the job role. Good opportunity for the freshers to work as an Technical Support at OpenText.
Key Job details:
- Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
- Demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues
- Validates technical information, sets fair expectations and disseminates information as needed
- Ability to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situations
- Systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues
- As a 24 x 7 x 365 organization, MUST BE willing to work in shift and more.
Eligibility and Skills:
- Bachelor’s / Master’s Degree
- Fresh Graduates to 1-2 years working experience
- Excellent Analytical & Technical Troubleshooting skills
- Interpersonal and Presentation skills
- Thrive & excel in a high-pressure, time sensitive enterprise environment
- Possesses extensive knowledge in Captiva with strong OS knowhow (Windows) / (LINUX/UNIX)
Also Apply:
E2Open Hiring Freshers for Associate Software QA Engineer
CGI Off Campus Drive for Freshers | Multiple Locations
About OpenText
OpenText is an software technology company. It provides services in Information Management, Digital Experience, Information Security, and more. The company is headquatered in Waterloo, ON.
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