PhonePe Hiring Any Graduates for Quality Specialist | Freshers and experienced candidates are invited to apply for the job role. Below are the PhonePe Job description, Eligibility, and details.
Company Name: PhonePe
Job Role: Quality Specialist
Location: Bangalore
Experience: Freshers
Education: Any Graduate
Salary: Not Mentioned
Last Date: ASAP
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PhonePe Hiring Any Graduates
Job Description
- Interpret and implement Quality Assurance/Quality Management programs
- Evaluate adequacy of existing Quality audit framework and apply/recommend continuous improvement techniques to maintain best-in-class Quality Management process.
- Perform Quality audits and devise procedures and directions for recording and reporting this data
- Adept knowledge of Coaching and Mentorship skills and the ability to be able to trickle this down to the customer support teams (in-house and vendor partners)
- Ensure smooth change management and knowledge transfer across all Customer Support teams (in-house and vendor partners).
Eligibility
- A CX Quality Specialist will help transform PhonePe’ s Customer Experience and Operations through education, empowerment, and coaching of support representatives (in-house and vendor partners). Achieving best-in-class quality in Customer Experience at scale is the primary goal of this role.
- Derive themes and insights basis audits completed that can translate into actionable process improvement items
- Collaborate with internal and external stakeholders to drive customer effectiveness and operational efficiency
- Partner closely with the Training, Content Strategy and Process Design teams to identify knowledge/skill
How To Apply for PhonePe Hiring Any Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
Apply PhonePe Hiring Any Graduates
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
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