PowerSchool Hiring Freshers for Technical Support Engineer | 0-2 Years EXP.
Company: PowerSchool
Job Role: Associate Technical Support Engineer
Location: Bangalore
Experience: 0-2 Years
Education: Graduate
Apply By: Immediate
Candidates with an Associate’s degree or equivalent work experience can apply for the job role. Good opportunity for the freshers to work as an Associate Technical Support at PowerSchool.
Key Job Details:
- Answers evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team
- Logs and tracks call using problem management database and maintain history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident report
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate the ease of use and whether a product will aid the user in performing work
- All other duties as assigned
Eligibility and skills:
- Associate’s degree or equivalent work experience
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce and Prior CRM experience preferred
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
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About PowerSchool
PowerSchool is an education technology company. It provides services and solutions for K-12 education such as learning tools, management, and more. The company is headquartered in Folsom, CA.
