PowerSchool Hiring Freshers for Technical Support Engineer

PowerSchool Hiring Freshers for Technical Support Engineer.

Powerschool careers and jobs for freshers

Company: PowerSchool

Job Role: Technical Support Engineer I

Location: Bangalore

Experience: 0-2 Years

Education: Bachelor’s degree

Apply By: Immediate

Candidates with 0-2 years prior experience in a technical support role can apply for the job role. Good opportunity for the freshers to work as a Technical Support Engineer at PowerSchool.

Key Job Details:

  • Answers evaluate and prioritizes incoming telephone, email, and chat-based requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
  • Logs and tracks call using problem management database and maintain history records and related problem documentation
  • Prepares standard statistical reports, such as help desk incident reports
  • Consults with programmers to explain software errors or to recommend changes to programs
  • Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team
  • May test software and hardware to evaluate the ease of use and whether a product will aid the user in performing work
  • All other duties as assigned

Eligibility and skills:

  • 0-2 years’ prior experience in a technical support role
  • Proficient in Microsoft Office suite
  • Salesforce experience preferred
  • Strong customer service and conflict resolution skills
  • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule change
  • Associate’s degree or equivalent work experience
  • Prior CRM experience preferred
  • Strong attention to detail and time management
  • Strong oral and written communication skills

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About PowerSchool

PowerSchool is an education technology company. It provides services and solutions for K-12 education such as learning tools, management, and more. The company is headquartered in Folsom, CA.


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