PowerSchool Hiring Freshers for Technical Support Engineer.
Company: PowerSchool
Job Role: Technical Support Engineer I
Location: Bangalore
Experience: 0-2 Years
Education: Bachelor’s degree
Apply By: Immediate
Candidates with 0-2 years prior experience in a technical support role can apply for the job role. Good opportunity for the freshers to work as a Technical Support Engineer at PowerSchool.
Key Job Details:
- Answers evaluate and prioritizes incoming telephone, email, and chat-based requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Logs and tracks call using problem management database and maintain history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team
- May test software and hardware to evaluate the ease of use and whether a product will aid the user in performing work
- All other duties as assigned
Eligibility and skills:
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule change
- Associate’s degree or equivalent work experience
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
Also Apply
Vodafone Recruitment Drive for Trainee
ABB Hiring Freshers for Data Scientist | 0-3 Years EXP
About PowerSchool
PowerSchool is an education technology company. It provides services and solutions for K-12 education such as learning tools, management, and more. The company is headquartered in Folsom, CA.
Apply before the link expires
Join Telegram Group to get daily job alerts:
