PowerSchool Recruitment Drive for Technical Support Engineer

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PowerSchool Recruitment Drive for Technical Support Engineer.

Powerschool careers and jobs for freshers


Company: PowerSchool

Job Role: Technical Support Engineer I

Location: Bangalore

Experience: 1-2 Years

Education: Bachelor’s degree

Apply By: Immediate


Candidates with an Associate’s degree or equivalent work experience, Bachelor’s degree can apply for the job role. Good opportunity for the freshers to work as a Technical Support Engineer at PowerSchool.


Key Job Details:

  • Provides application support relating to software functionality, incident resolution, and systems configuration, through various mediums, including case escalations, phone, email, and chat.
  • Recognizes both basic and advanced problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team
  • Logs and tracks call using problem management database and maintain history records and related problem documentation
  • Prepares standard statistical reports, such as help desk incident reports
  • Stay current on all key support topics, including product knowledge and required technical and soft skills
  • May test software and hardware to evaluate the ease of use and whether a product will aid the user in performing work
  • Provide expert, top-quality customer support, including professional, courteous, and timely communication during all levels of interaction.
  • All other duties as assigned

Eligibility and skills:

  • Associate’s degree or equivalent work experience, Bachelor’s degree preferred
  • 1-3 years’ prior experience in a technical support role
  • Proficient in Microsoft Office suite
  • Salesforce experience required (and Bomgar preferred)
  • Prior CRM Experience Required
  • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
  • Strong attention to detail and time management
  • Strong oral and written communication skills
  • Strong customer service and conflict resolution skills
  • Maintaining a positive attitude and fostering a collaborative and unified work environment.

Also Apply

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Gojek Recruitment Drive for Associate Software Engineer

Freshers Jobs


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About PowerSchool

PowerSchool is an education technology company. It provides services and solutions for K-12 education such as learning tools, management, and more. The company is headquartered in Folsom, CA.


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Link for Technical Support Engineer at PowerSchool Apply

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