Precisely Hiring Freshers for Software Support Engineer | 0-4 Years EXP

Precisely Hiring Freshers for Software Support Engineer | 0-4 Years EXP.

Precisely jobs

Company: Precisely

Job Role: Software Support Engineer

Location: Noida

Education: B.E/B.Tech/M.E/M.Tech

Experience: 0-4 Years

Apply by: Immediate

Candidates with Bachelors’s or master’s degree in computer science or a related field can apply for the job role. Good opportunity for the freshers to work as a Software Support Engineer at Precisely.

Key Job details:

  • Provide world-class technical support over the phone, email, and remote desktop connections. Including, but not limited to meeting SLA requirements, updating stakeholders in a timely manner, and documenting and recording critical information.
  • Address and resolve issues quickly and effectively to ensure customer satisfaction.
  • Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.
  • Debug and provide recommended solutions and tools to address product issues and enhancements.
  • Night and weekend shifts may be required.
  • Understand the complexities of enterprise systems and be able to determine if the cause of an issue is within the product, third-party libraries, user-developed code or jobs, or platform libraries.
  • Continuously learn new technology, tools, systems, and sharing that knowledge within the team.
  • Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.

Eligibility and Skills:

  • Bachelors or master’s degree in computer science or related field.
  • 0 to4 years of experience.
  • Excellent communication (oral and written), strong interpersonal/customer relations skills, and exceptional analytical and troubleshooting skills.
  • Self-motivated and enthusiastic when working with difficult problems and tight deadlines.
  • Strong debugging and problem-solving skills, with experience with C, C++, Java, or other object-orientated languages.
  • Understanding of software design principles and operating system design.
  • Understanding of database management systems including relational database design principles, tuning, SQL execution, and configuration.
  • A strong desire to learn new technology and the ability to understand new concepts quickly.
  • Understanding of networking design principles, including TCP, IP, HTTP/S, S/FTP, SMTP, AS2, and other data communication protocols.

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About Precisely

Precisely is an Information technology company. It provides services in software, Data management, data quality, integration, and more. The company is headquartered in Precisely.


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