Company Name: Remote
Job Role: Operations Associate
Location: Work From Home
Experience: Freshers
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Remote Work From Home
Job Description
- Respond to employee and client queries related to benefits via Zendesk and email.
- Deliver clear, empathetic, and informative support across topics like plan details, enrollment, claims, and billing.
- Suggest improvements to benefits FAQs or support articles to enhance clarity for internal or external users.
- Be an internal and external champion of Remote’s values and Benefits team’s goals
- Accurately handle benefits data: validation, updates, and preparation for reporting.
- Support enrollment and changes (e.g. new joiners, life events, terminations) in both internal and external benefits systems.
- Assist with invoice audits and data checks, collaborating with the Accounting team to support accurate payment processing.
- Maintain invoice tracking datasets accurately on a monthly basis.
- Collaborate cross-functionally with teams like Payroll, Legal, Lifecycle, and Finance, and ask for support when needed.
- Support regular audits and data quality reviews across systems.
- Track and escalate exceptions or inaccuracies, working with the Quality Analyst and Benefits Specialists.
- Maintain internal documentation (in Notion or other tools) to reflect updates and recurring learnings.
Eligibility
- Experienced in employee benefits, HR operations, or a similar administrative role.
- Strong customer service skills with clear written and verbal communication.
- Solution-oriented and eager to improve processes and service delivery.
- Team player with a collaborative mindset and openness to feedback.
- Solid organizational and time management skills; able to meet deadlines and shift priorities.
- Comfortable working on multiple tools like Zendesk, Notion, Slack, and Google Workspace.
- Ability to learn new systems and processes quickly.
- Empathetic and professional when interacting with employees and clients.
Also Apply
Accenture Virtual WFH Program For Freshers
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How To Apply for Remote Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Remote Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
