SAP Hiring Technical Graduates for Support Associate | Freshers/Experienced are eligible to apply for the job role. SAP is conducting an off campus recruitment drive. Below are the SAP Job description, Eligibility and details of each roles.
Company Name: SAP
Job Role: Support Associate
Experience: 0-3 Years
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- Owns and manages concurrent SRs in a ticketing system.
- Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
- Adheres to KPIs, especially responsiveness SLAs and productivity goals.
- Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.
- Provides ongoing and timely communication via phone and email to customers regarding the status of their requests.
- Provides on-call support during evenings and weekends as required by a rotational schedule.
- Maintains personal broad knowledge of product area and deep component expertise.
- Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.
- Collaborates with global support engineers across the product area to drive positive customer outcomes.=
- Degree in Information Technology/Computer Science or similar areas Preferred
- Experience in Support, Software Development or Quality Assurance
- Positive attitude and passion towards Customer support
- Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
- Exceptional written and oral communication skills; ability to listen and work with customers in real-time.
- Ability to effectively handle difficult and challenging customer interactions
- Maintain poise and professionalism on every interaction
How To Apply SAP Hiring Technical Graduates for Support Associate?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
Apply for SAP Support Associate Click Here