SAP Off Campus Drive 2023 Hiring for Associate Support Engineer. SAP is conducting an off campus recruitment drive. Freshers and experienced candidates are eligible to apply for the job role. Below are the SAP Job description, Eligibility, and details.
Company Name: SAP
Job Role: Associate Support Engineer
Experience: 0-3 Years
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SAP Off Campus Drive 2023
- Act as the first point of contact for all Callidus customers, consultants and partners.
- Triage all incoming case requests coming via the web and phone.
- Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools.
- Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
- Research, analyze and troubleshoot to diagnose and resolve technical problems.
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
- Position involves variable hours which will include morning shifts, general shift, afternoon shift, evening shifts, overnight shifts, weekends, and holidays.
- Provide phone assistance to customers who call in for update or escalation on their cases.
- Proactively communicate client status, concerns and issues to appropriate management team. articles.
- Update Support case tracking system to provide accurate and current documentation of issues.
- Major- BE/B-Tech (or equivalent) in any discipline.
- 0-3 years of experience in a customer support environment, SaaS experience a plus.
- Experience in Relational Database (such as Oracle or HANA), building complex queries.
- Experience with Linux and Windows operating systems.
- Should be knowledgeable on Tomcat/Weblogic.
- Should be knowledgeable on SSO/SAML integration.
- Experience in Sales Cloud Commissions (Callidus) is preferable.
- Knowledge on Business Objects 4.x, Crystal/Webi reports is preferable.
- Knowledge on Informatica 10.x, is preferable.
- Excellent organizational, customer relationship, verbal and written communication skills.
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How To Apply for SAP Off Campus Drive 2023?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details SAP Off Campus Drive 2023
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.