Tata Communications Hiring Freshers Jr. Service Executive | 0-2 Years EXP

Tata Communications Hiring Freshers Jr. Service Executive | 0-2 Years EXP

Tata Communications careers and jobs

Company Name: Tata Communications

Job Role: Jr. Customer Service Executive – Service Assurance

Location: Pune

Experience: 0-2 Years

Education: Graduate

Apply by: Immediate

Candidates with graduate can apply for the job role. Good opportunity for the freshers to work as a Jr. Customer Service Executive – Service Assurance at Tata Communications.

Key Job details:

  • Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance, and security) or network components to drive network efficiency and availability
  • Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
  • Provide last-mile support for service assurance of all business segments across TCL.
  • Tracks and monitors network traffic and performance to ensure minimal interruption to transmission and/or network switches.
  • Lead implementation for any new network updates, Planned Activities, and Change Management. Corrects network and SOC problems effectively and in a timely manner
  • Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment
  • Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.

Eligibility and Skills:

  • Education: Graduate Experience: 0-2 years
  • No prior work-related experience required
  • Assurance or advanced knowledge of specific professional/operational practices.
  • Checks for problems in existing systems and modifies work processes following defined procedures.

Also Apply:

Zensar Off Campus drive for Junior Software Engineer | 4 LPA | PAN India

Hexaware Off Campus Drive for Graduate Engineer Trainee | 4 LPA

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Jr. Customer Service Executive at Tata Communications

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