Tata Communications Hiring Freshers Service Executive | 0-4 Years EXP.
Company Name: Tata Communications
Job Role: Customer Service Executive – Service Assurance
Location: Pune
Experience: 0-4 Years
Education: B.E/B.Tech/Engineer
Apply by: Immediate
Candidates with engineering graduates can apply for the job role. Good opportunity for the freshers to work as a Customer Service Executive at Tata Communications.
Key Job details:
- Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance, and security) or network components to drive network efficiency and availability.
- Ensure efficient and effective technical customer service as per SLAs.
- Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
- Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability
- Provide last-mile support for service assurance of all business segments across TCL.
- Establishes tools and procedures to monitor network performance.
- Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services and more.
Eligibility and Skills:
- Engineering Graduate (CCNA/CCNP certification preferred)
- 0-4 years of work experience
- Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
- Works under the direct supervision
- Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization.
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