Tata Communications Hiring Freshers Service Executive | 0-4 Years EXP

Tata Communications Hiring Freshers Service Executive | 0-4 Years EXP.

Tata Communications careers and jobs


Company Name: Tata Communications

Job Role: Customer Service Executive – Service Assurance

Location: Pune

Experience: 0-4 Years

Education: B.E/B.Tech/Engineer

Apply by: Immediate


Candidates with engineering graduates can apply for the job role. Good opportunity for the freshers to work as a Customer Service Executive at Tata Communications.


Key Job details:

  • Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance, and security) or network components to drive network efficiency and availability.
  • Ensure efficient and effective technical customer service as per SLAs.
  • Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
  • Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability
  • Provide last-mile support for service assurance of all business segments across TCL.
  • Establishes tools and procedures to monitor network performance.
  • Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services and more.

Eligibility and Skills:

  • Engineering Graduate (CCNA/CCNP certification preferred)
  • 0-4 years of work experience
  • Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
  • Works under the direct supervision
  • Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization. 

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