Tata Communications Off Campus Drive 2022 hiring freshers with engineering graduates for the Customer Service Executive role in the Pune location. Following are the Tata Communication recruitment process and details.
Tata Communications Off Campus Drive 2022
Company Name: Tata Communication
Job Role: Customer Service Executive
Location: Pune
Experience: Freshers
Education: Graduate
Job Description
- Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance, and security) or network components to drive network efficiency and availability.
- Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
- Tracks and monitors network traffic and performance to ensure minimal interruption to transmission and/or network switches.
- Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems).
- Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
- This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades, and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets.
- Provide last-mile support for service assurance of all business segments across TCL.
Eligibility and Qualifications
- Engineering Graduate (CCNA/CCNP certification preferred) Experience: 0-4 years
- Has enough knowledge within Service Assurance to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participate in important projects or activities as a fully contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
- The operational role is responsible for delivering results that have a direct impact on the achievement of results within Service Assurance.
- Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
- Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization.
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Tata Communications Freshers Salary
- Salary Not mentioned (As per industry)
- The expected Salary for a Customer Service Executive is Rs
- Tata Communication Chennai work location
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How to apply for Tata Communications Off Campus Drive 2022?
All eligible and interested candidates can apply for Tata Communications careers using the below-provided link. Fill up all the details and further interview dates will be shared.
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