TIBCO Hiring Technical Graduates for Support Engineer | Freshers/Experienced are eligible to apply for the job role. TIBCO is conducting an off campus recruitment drive. Below are the TIBCO Job description, recruitment process and details.
Company Name: TIBCO
Job Role: Support Engineer
Location: Pune
Experience: 0-3 Years
Education: Bachelor’s/Master’s degree
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Job Description
- Provide phone/email/Zoom consultation to debug customer problems of low to medium complexity.
- Develop good communication skills (phone/email) to provide support to the TIBCO customer base.
- Understand the product issues reported by the customer and reproduce it locally in the support lab.
- Provides prompt and accurate feedback to customers.
- Work with the senior members in the group to provide workarounds for the customer reported issues.
- Escalate issues to senior members in the group when unable to overcome obstacles. Learn from escalated issues and avoid repeated escalations of the same problem type.
- Learn other TIBCO products that are required for better understanding of the TIBCO product that you are working on.
- Creates KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value.
- Create Change Requests (CRs) for the defects/enhancements reported by the customer.
Engineer details
- Bachelor’s/Master’s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 0-3 years of relevant IT experience.
- Good troubleshooting and analytical skills Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills.
- Good understanding of Unix and Windows operating systems and ability to simulate / debug problems on these.
Skills:
- Excellent verbal and written communication skills
- Enjoys working with people Strong customer orientated attitude
- High level of personal motivation
- Proven capability to own, drive and take responsibility
- Ability to work in an international multi site environment
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How To Apply TIBCO Hiring Technical Graduates for Support Engineer?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
Apply for TIBCO Support Engineer Click Here
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