Tide Recruitment 2023 Hiring Freshers for Support Associate | Work From Home. Tide inviting freshers with any graduation degree for the job application at Remote location. Below are the Tide Job description, Eligibility, and details.
Company Name: Tide
Job Role: Customer Support Associate
Location: Remote
Experience: 0-1 Years
Education: Any Graduate
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Job Description
- Day-to-day direct communication with customers over chat and email, and, whenever needed – over the phone (outbound calls to customers when requested by them);
- Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones;
- Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance);
- Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits;
- Enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks;
- Go through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide;
- Work on shifts (weekends and holidays included), based on a schedule that takes into account your preferences, but also meets the needs of the business.
Eligibility
- You are comfortable talking to customers (phone, chat, email) and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
- You have at least 1 year of experience as a customer support associate
- You have excellent spoken and written English skills (B2 or higher)
- You are comfortable using industry tools like Kustomer, GSuite, and Jira
- You enjoy finding novel ways to solve difficult problems
- You are always on the lookout for recurring issues and help create new workflows to solve them
- You are proactive, ready to take decisions and have strong organisational skills and morale
- You have relevant experience working in customer service
- Having finance industry experience is considered an asset
How To Apply for Tide Recruitment 2023 Hiring Freshers?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
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