Company Name: Triple
Job Role: Service Support Specialist
Location: Work From Home
Experience: Freshers (0-1 Year)
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Triple Work From Home
Job Description
- Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
- Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
- Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
- Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
Eligibility
- Customer Support, Customer Satisfaction, and Customer Experience skills
- Excellent problem-solving and analytical skills
- Ability to multitask and prioritize workload in a fast-paced environment
- Experience with CRM systems and contact center technologies
- Excellent verbal and written communication skills
- Ability to work independently and remotely
- A bachelor’s degree or higher in a related field is preferred
- Experience in a customer service or contact center environment is preferred
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How To Apply for Triple Work From Home?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Triple Work From Home
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
Selection and Interview Process at Triple
The interview process at Triple typically comprises three rounds, starting with a technical assessment, One-on-One round, proceeding to a Managerial or HR interview for applicable roles.
1. Application & Resume Screening: Relevant customer service experience, strong written and verbal communication skills, effective problem-solving abilities, Basic technical or service-related knowledge (role dependent)
2. Skills or Assessment Test: This step may include customer service scenarios, writing sample email or chat responses, basic technical or troubleshooting questions, and role-play activities with challenging customers.
3. Hiring Manager / Team Interview: This interview focuses on gaining a deeper understanding of the candidate’s abilities and typically lasts between 30 and 60 minutes. Candidates are asked questions such as how they handle angry customers, describe experiences solving difficult problems, explain how they prioritize multiple support tickets, and share their understanding of what good customer service means.
4. Final Interview: The final interview, which may involve a senior manager, team lead, or operations manager, focuses on evaluating a candidate’s long-term fit within the company. Key areas of assessment include work ethic, professional attitude, and potential for growth and development within the organization.
Tips for Service Support Specialist Interview Questions
To get ready for a Service Support Specialist interview, concentrate on mastering written and verbal communication skills also discussing about any company products, research and sales.
- Focus on demonstrating strong communication, problem-solving, and customer service skills.
- Use real-life examples from past experiences to show how you handled challenging situations, resolved customer issues, and worked effectively in a team.
- Be ready to explain how you prioritize tasks, manage multiple support requests, and stay calm under pressure.
- Familiarize yourself with the company’s services and tools, and practice answering scenario-based questions to show empathy, professionalism, and a solutions-oriented mindset.
Basic Interview Questions
- Can you tell me about yourself?
- What are your strengths and weaknesses?
- Why do you want to work for our company?
- Why should we hire you?
- What are your short-term and long-term career goals?
- How do you handle pressure or stress at work
- What motivates you to perform well?
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