TTEC Recruitment Hiring Any Graduates Freshers for Chat Support Representative. Exciting Job opportunity for freshers looking to start their career as a representative. TTEC is a global company that designs, builds, and operates customer experience and digital solutions for major brands. So, below here are the TTEC Job description, Eligibility, and details.
Company Name: TTEC
Job Role: Chat Support Representative
Experience: Freshers (0-1 Year)
Location: Ahmedabad
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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TTEC Recruitment
Job Description
- You’ll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms.
- Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile,
- You’ll be the difference between their customer experience being just average or an exceptional one
- You’ll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Eligibility
- 1 year or more customer service experience – Freshers welcome to apply
- Great written communication skills including grammar and spelling
- High School Diploma
- Computer savvy
- Flexibility to work in a 24/7 environment
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for TTEC Recruitment?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details TTEC Recruitment
Selection and Interview Process at TTEC
The interview process at TTEC typically comprises three rounds, starting with a technical, Managerial or Case study proceeding to a HR interview for applicable roles.
1. Resume Shortlisting / Initial Screening: The process usually begins with resume screening followed by a recruiter or HR interaction. You may be asked to introduce yourself, explain your educational or work background, discuss your customer-service interest, and confirm your availability for the role. Some candidates also report questions about working in shifts and their comfort with the job location.
2. Online Assessment: The assessment can test English grammar, reading/comprehension, basic aptitude and reasoning, and customer-service judgment. For chat-support positions, English communication is particularly important because the role involves resolving customer issues through chat, email, text, social media, and other digital channels.
3. Chat / Typing Assessment: A dedicated chat round may evaluate your typing speed, accuracy, grammar, spelling, chat etiquette, and ability to respond clearly and quickly. Candidates have reported being given customer-care situations through a chat interface and having to type appropriate responses within a limited time.
4. Operational / Customer-Service Interview: The operational round generally focuses on how you would handle customers. Questions may include “What would you do if an angry customer complains about a service?”, “How would you handle multiple chats at the same time?”, “What does good customer service mean to you?”, and scenario-based questions involving refunds, complaints, delays, or technical issues. The interviewer is mainly looking for patience, empathy, problem-solving, and clear communication.
5. HR / Final Interview: The final HR round usually covers “Tell me about yourself,” “Why do you want to join TTEC?”, “Why are you interested in chat support?”, “Are you comfortable working rotational/night shifts?”, “Are you comfortable working from the office?”, and salary/availability-related questions. Recent candidate reports for TTEC in Ahmedabad also mention basic introduction and questions about why the candidate wanted to join TTEC after pursuing an IT career.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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