Velsera Work From Home Hiring Freshers for Support Engineer

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Velsera Work From Home Hiring Freshers

Velsera Work From Home Hiring Freshers for Support Engineer. Velsera is organizing an off campus recruitment drive. Below are the Velsera Job description, Eligibility, and details.

Company Name: Velsera

Job Role: Support Engineer

Location: Remote

Experience: Freshers

Education: Bachelor’s/Master’s Degree

Batch: Not Mentioned

Last Date: ASAP

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Velsera Work From Home

Job Description

  • Provide in and out of office hours support to customers using the Velsera products and services
  • Assist customers in troubleshooting, triaging, prioritizing and resolving technical & functional problems related to Velsera products and services.
  • Collaborate with cross-functional teams to diagnose and resolve technical and/or functional problems, escalating promptly to the appropriate team where needed.
  • Collaborate with senior customer support engineers and customer support specialists to handle complex cases and improve support processes.
  • Document customer interactions, issues, and resolutions in the support ticketing system.
  • Educate customers on the use of products and services, adding value to their interactions with Velsera.
  • Contribute to the creation and maintenance of support documentation and knowledge base articles.
  • Participate in continuous learning and development activities to enhance technical skills and knowledge.

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Eligibility

  • Bachelor’s degree or higher in a relevant field, such as bioinformatics, genomics, or a life sciences discipline.
  • Excellent problem-solving and troubleshooting skills.
  • Strong customer service and communication skills.
  • Proven experience in technical support or a similar role, preferably in the life sciences, bioinformatics, precision medicine, workflow automation, or software support industry.
  • Strong knowledge of software applications, operating systems, and concepts.
  • Ability to work independently and collaboratively within a team environment.
  • Desire to grow and progress within the technical support function, potentially moving towards senior roles and taking on additional responsibilities.
  • Familiarity with life sciences or bioinformatics software, precision medicine applications, and workflow automation systems.
  • Proficiency in using help desk software, CRM systems, and other technical support tools.
  • Willingness to learn and develop expertise in different areas of the business.

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How To Apply for Velsera Work From Home?

Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.

More Details Velsera Work From Home

Important Note While Applying For Jobs:

Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.

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