VMware Off Campus Drive 2021
Company: VMware
Job Role: Associate Technical Support Engineer
Location: Bangalore
Experience: Freshers
Education: B.E/B.Tech
Apply By: Immediate
Candidates with BE/B.Tech- CS, IS, and EC can apply for the job role. Good opportunity for the freshers to work as an Associate Technical Support Engineer at VMware.
Key Job details:
- Resolve customer’s issues via the telephone, email, or WebEx session
- Reproducing issues in-house and responding back in a timely manner
- Regular follow-ups with customers with recommendations, updates, and action plans.
- Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
- Focus on an area of technical specialization and attend technical training
- Read and work with other Technical Support Engineers on cases that will help cultivate that expertise.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledgebase articles to capture new learnings for reuse throughout the organization.
Eligibility and Technical Skills:
- BE/B.Tech- CS, IS, and EC (70% across their academics from 10th to BE)
- If you are working currently, you can still apply.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
- Ability to follow standard engineering principles and practices
- Logical approach to problem-solving
- Understanding in Virtualization & Cloud computing will be preferred.
- Open to work in Rotational Shifts- Night Shifts
- Understanding of some of the following technologies – Networking / Storage (FC, iSCSI etc..) / Linux / Windows Clustering/DHCP/DNS / Windows 2003/2008
Also Apply:
Flex Recruitment Drive for Associate Software Engineer | 0-2 Years EXP
Mphasis Recruitment Drive for Trainee Non-Voice | 0-1 Years EXP
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VMware Off Campus drive for Technical Support
Apply soon before the link expires