VMware Off Campus Drive 2021

Company: VMware

Job Role: Associate Technical Support Engineer

Location: Bangalore

Experience: Freshers

Education: B.E/B.Tech

Apply By: Immediate

Candidates with BE/B.Tech- CS, IS, and EC can apply for the job role. Good opportunity for the freshers to work as an Associate Technical Support Engineer at VMware.

Key Job details:

Resolve customer’s issues via the telephone, email, or WebEx session
Reproducing issues in-house and responding back in a timely manner
Regular follow-ups with customers with recommendations, updates, and action plans.
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
Focus on an area of technical specialization and attend technical training
Read and work with other Technical Support Engineers on cases that will help cultivate that expertise.
Escalate issues in a timely manner according to Standard Operating Procedures.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues.
Create new knowledgebase articles to capture new learnings for reuse throughout the organization.

Eligibility and Technical Skills:

BE/B.Tech- CS, IS, and EC (70% across their academics from 10^th to BE)
If you are working currently, you can still apply.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Ability to follow standard engineering principles and practices
Logical approach to problem-solving
Understanding in Virtualization & Cloud computing will be preferred.
Open to work in Rotational Shifts- Night Shifts
Understanding of some of the following technologies – Networking / Storage (FC, iSCSI etc..) / Linux / Windows Clustering/DHCP/DNS / Windows 2003/2008