Wipro Hiring Any Fresh Graduates for System Engineer | Freshers are eligible to apply for the job role. Wipro is conducting an off campus recruitment drive. Below are the Wipro Job description, recruitment process and details.
Company Name: Wipro
Job Role: System Engineer
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- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
How To Apply Wipro Hiring Any Fresh Graduates for System Engineer?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
Apply for Wipro System Engineer Click Here
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