Wipro is Hiring Freshers with Any Graduation Degree for IT Service desk Executive. Wipro started Hiring Freshers in Multiple locations in India. Freshers with any graduate degree are eligible to apply for the job role. Below are the Wipro Job description, Eligibility, and details.
Company Name: Wipro
Job Role: IT Service desk Executive
Education: Any Graduate
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- Answer calls and Service Requests from end users and track status and progress to resolution.
- Main responsibilities: Adherence to policies and procedures, closure of open calls after resolution.
- Major activities: Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
- IT Service Desk Agent L1
- Qualification: Full Time Graduation and above (Minimum graduation is mandatory)
- Salary – As per market standards
- Location: Navi Mumbai, Delhi, Pune, Bangalore, Chennai, New Delhi, Hyderabad.
- Interview rounds: Telephonic round, SpeechX (Voice & Accent) assessment.
- Language: Proficient in English (Read + Write + Speak)
- Equivalent test of spoken and written and technical IT specific knowledge in both and English
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How To Apply for Wipro?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
Apply for Wipro IT Service Desk Engineer
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