Wipro Mass Hiring Vacancy 2022 for Customer Service Representative | Freshers/Experienced are eligible to apply for the job role. Wipro is conducting an off campus recruitment drive. Below are the Wipro Job description, Eligibility, and details.
Company Name: Wipro
Job Role: Customer Service Representative
Location: Noida
Experience: 0-2 Years
Education: Any Graduates
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Job Description
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Eligibility
- Experience 0- 2 yrs
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office
- Defined career roadmap which offers growth opportunities
- Performance based incentive program
- Investment in talent development and skills enhancement
- Work life balance with 5 day work week
Education
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
- Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
About Wipro
Wipro is an Indian Multinational Corporation company. The company mainly provides a process for information technology, business outsourcing, and consulting. Currently, it has a total workforce of over 171,425 employees around the globe. Comes under top Indian IT companies that are headquartered in Bangalore.
How To Apply for Wipro Mass Hiring Vacancy 2022?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
