Wipro Off Campus Drive 2023 Hiring Freshers for IT Service Desk. Candidates with Any Graduates are eligible to apply for the job role. Wipro is conducting an off campus recruitment drive. Below are the Cognizant Job description, Eligibility, and details.
Company Name: Wipro
Job Role: System Engineer
Experience: 0-1 Years
Education: Any Graduate
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- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KBI database.
- Any Graduate
Proficient in English (Read + Write + Speak) Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose
Answer calls and Service Requests from end users and track status and progress to resolution. Main responsibilities
Adherence to policies and procedures, closure of open calls after resolution.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
How To Apply for Wipro Off Campus Drive 2023 Hiring Freshers?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
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