Wipro Recruitment 2023 For its Quality Ausrance, Wipro Drive is organizing Off Campus Drive for candidates in Any batch. In order, candidates should have degree in Any Graduate Degree. If you are interested, Please apply as soon as possible.
Company Name: Wipro
Role: Quality Assurance
Location: Hyderabad
Experience: Freshers
Qualification: Any Graduate
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
Wipro Recruitment 2023
Job Description:
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
Requirements
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Eligibility
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
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How To Apply for Wipro Recruitment 2023?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
