Wipro Recruitment Drive Hiring Freshers for Service Desk Analyst. Wipro is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Wipro Job description, Eligibility, and details.
Company Name: Wipro
Job Role: Service Desk Analyst
Education: Any Graduate
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- The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Qualification – Any Full time graduate
- Position – Service Desk Analyst
- Shifts – Rotational shifts
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
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How To Apply Wipro?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.