Wipro Vacancy for Any Graduate Degree as Service Representative

Wipro Vacancy for Any Graduate Degree as Service Representative. Wipro is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Wipro Job details, Eligibility and details.

Company Name: Wipro

Job Role: Customer Service Representative

Location: Gurgaon

Experience: 0-2 Years

Education: Graduate

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Job details

• Customer Service through calls, Chats & emails
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Identify, share and support operational improvements
• Time & Customer Effort
• Maintain Internal & Client level delivery quality on calls, chats & email conversations

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Eligibility

• Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
• Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience
• Experience 0- 2 yrs.
• Excellent communication skills
• Should be flexible to work in rotational shifts
• Proficient in computer usage and Basic knowledge on MS Office
• Defined career roadmap which offers growth opportunities
• Investment in talent development and skills enhancement
• Work life balance with 5 day work week
• Collaborative environment with best in class professionals
• Focus on colleague engagement and fun@work

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How To Apply Wipro Vacancy for Any Graduate Degree?