Wipro WFH Opportunity Hiring Any Graduates for Support Engineer. Wipro is conducting an off campus recruitment drive for freshers. Below are the Wipro recruitment process and details.
Company Name: Wipro
Job Role: Technical Support Engineer / IT Service Desk Engineer
Location: Pune (WFH)
Experience: 0-5 Years
Education: Any Graduate
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Job Description
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Answer calls and Service Requests from end users and track status and progress to resolution
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Adherence to policies and procedures, closure of open calls after resolution.
- Routes the inquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Qualification:
- Any Graduation
- 0-5 Years of work experience
- Proficient in English (Read + Write + Speak) Equivalent test of spoken and written and technical IT specific knowledge in both and English
How To Apply Wipro WFH Opportunity?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
Apply for Wipro Technical Support: Click Here
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