Flexera Recruitment 2023 Hiring Freshers for Associate Technical Support Engineer. Flexera is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Flexera Job description, Eligibility, and details.
Company Name: Flexera
Job Role: Associate Technical Support Engineer
Location: Bangalore
Experience: Freshers
Education: Bachelor’s Degree
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Job Description
- Takes ownership of daily Support case volume via any of the incoming channels (phone, email, chat, screen-shares)
- Verifies support entitlements, providing initial response within SLA
- Works collaboratively with team to quickly resolve and update customers on case volume
- Documents all interactions within CRM (Salesforce), creating new cases as appropriate
- Contributes to the Community forums/blogs and our knowledge base
- Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for an expedited solution
- Able to work hours that align with Flexera’s global customer base (APAC, EMEA, North America)
Eligibility Criteria
- Bachelor’s degree in computer science, information technology, or related field
- Passionate customer orientation and dedication
- Strong analytical and problem-solving skills; possesses intellectual curiosity; eagerness to learn new technologies/skills
- Solid interpersonal skills; excellent verbal, written, and listening communication skills with English (applies a communication strategy that is appropriate and effective for the situation, or context and target audience; successfully conveys and receives intended messages while maintaining relationships)
- Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
- Creates and pursues goals that contribute to company success, holds self and others accountable to deliver results
- Adapts and responds to the changing environment and to create opportunities for positive change. Works to understand and support the needs of others
How To Apply for Flexera Recruitment 2023?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
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