Company Name: NTT Data
Job Role: Graduate Trainee
Location: Bangalore
Experience: Freshers
Education: Bachelor’s/Master’s Degree
Batch: Not Mentioned
Last Date: ASAP
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NTT Data Recruitment Hiring Graduates
Job Description
- Provides an administrative support service to the Managed Services Client Service Desk team.
- Provides entry level administrative tasks as required by the team.
- Ensure the correct escalation procedure is followed on all critical calls and requests.
- May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
- Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
- Performs any other related task as required.
Eligibility
- Ambitious self-starter with the ability to work under general direction.
- Ability to use sound judgment to escalate an issue to a higher level.
- Displays a methodical in approach to ticket resolution.
- Demonstrates ability to interact with a variety of stakeholders.
- Demonstrates required integrity to ensure excellent client service and retention.
- Good attention to detail and client focused.
- Strong and effective verbal and written communication skills.
- Ability to work in 24X7 shift structure, based on a defined roster as required.
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for NTT Data Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details NTT Data Recruitment Hiring Graduates
Selection and Interview Process at NTT Data
The interview process at NTT Data typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. Online Aptitude / Written Test: This test typically includes several sections designed to evaluate different skills. The Quantitative Aptitude section assesses mathematical ability with topics such as percentages, profit and loss, and basic calculations. The Logical Reasoning section tests problem-solving and analytical thinking through puzzles, patterns, and reasoning questions.
2. Group Discussion: In this round, a group of candidates is given a topic to discuss for a short period of time. The main purpose of this round is to evaluate the candidates’ communication skills, confidence, teamwork, and leadership qualities.
3. Technical Interview: In this round, interviewers often ask candidates to explain their final year project, including its objective, technologies used, and their specific role in the project. They may also ask questions related to Object-Oriented Programming (OOP) concepts, Database Management System (DBMS) basics, and Computer Networks, such as the differences between TCP and UDP, and the functions of IP addresses, routers, and switches.
4. HR Interview: In this round, the HR interviewer focuses on evaluating the candidate’s personality, communication skills, and suitability for the company’s work culture. Candidates are commonly asked questions such as “Tell me about yourself,” “Why do you want to join NTT DATA?” and “What are your strengths and weaknesses?”. The interviewer may also ask whether the candidate is willing to relocate or work in shifts, as flexibility is often required in the role.
Tips for Graduate Trainee Interview Questions
- Resume and Projects: Be prepared to discuss your projects, internships, and technical experiences in detail. Clearly explain your role, the tools and technologies you used, the challenges you encountered, and the results you achieved. Interviewers value candidates who can articulate complex concepts clearly and demonstrate a strong, practical understanding of their work.
- Behavioral Skills: Be prepared to share examples that demonstrate your problem-solving, communication, and teamwork skills. Structure your responses using the STAR method (Situation, Task, Action, Result) to clearly explain your contributions and the impact of your actions.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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