Schneider Electric Recruitment Hiring Any Graduates Freshers for Service Desk Analyst. Very Good Job opportunity for freshers looking to start their career as an analyst. Schneider Electric is a global energy technology and automation company that provides energy management, digital automation, and software solutions for homes, buildings, data centers, infrastructure, and industries. So, below here are the Schneider Electric Job description, Eligibility, and details.
Company Name: Schneider Electric
Job Role: Service Desk Analyst
Location: Bangalore
Experience: Freshers/Experienced
Education: Any Graduate
Batch: Not Mentioned
Last Date: ASAP
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Schneider Electric Recruitment Hiring Any Graduates
Job Description
- Addresses and resolves basic incidents and requests; logs all incidents and requests; engages
other service desks or appropriate support teams to resolve incidents that are beyond the scope of their ability or responsibility. - Uses the appropriate CTI categories for logging incidents and requests.
- Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude
- Ensures the end-to-end customer experience and acts as a single point-of-contact for the
customer. - Analyzes and resolves incidents and requests regarding use of application, software or hardware.
Eligibility
- Demonstrates and desire to learn processes, application, and technology
- Demonstrates good customer handling skills and techniques.
- Good communication and negotiation skills.
- Strong analytical and problem-solving skills.
- Provides after hours and on-call support as needed.
- Adheres to and supports ITIL standards and procedures.
- Adheres to Companies Code of Conduct and Mission and Value statements.
- Flexible to perform other adhoc duties/shifts assigned as per operational requirement.
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Schneider Electric Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Schneider Electric Recruitment Hiring Graduates
Selection and Interview Process at Schneider Electric
The interview process at Schneider Electric typically comprises three rounds, starting with a Aptitude, technical assessment, proceeding to a HR interview for applicable roles.
1. HR/Recruiter Screening: The first round is usually a brief screening conversation covering your education, previous experience, communication skills, technical-support exposure, salary expectations, and shift flexibility. You may also be asked why you want to join Schneider Electric and why you are interested in a Service Desk role.
2. Technical / Service Desk Interview: This is the most important round. Questions are likely to focus on IT troubleshooting and service-desk fundamentals, including Windows troubleshooting, Active Directory, password/account issues, VPN, networking basics, Outlook/O365, hardware/software problems, and ticketing systems such as ServiceNow.
3. Managerial / Operations Round: A manager or team-lead round may assess your problem-solving approach, customer handling, prioritization, teamwork, and ability to work under pressure. Expect situations involving an angry user, multiple simultaneous tickets, a high-priority incident, or an issue that needs escalation. Schneider Electric’s interview guidance also emphasizes customer interaction and demonstrating technical capabilities clearly.
4. HR / Final Discussion: The final discussion generally covers career goals, strengths and weaknesses, availability, shift/on-call requirements, communication skills, and cultural fit. For this particular position, flexibility is important because the job description mentions after-hours/on-call support and operational shifts.
Basic Interview Questions
- Tell me about yourself.
- What are your strengths and weaknesses?
- Why do you want to work here?
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