Dell Freshers Recruitment Drive for Technical Support | 0-4 Years EXP.
Company Name: Dell
Job Role: Technician, Technical Support
Location: Gurgaon
Experience: 0-4 Years
Education: Any Graduation
Apply by: Immediate
Candidates with any Graduate Fresher to 4 years of relevant work experience can apply for the job role. Good opportunity for the freshers to work as an Technical Support at Dell.
Key Job details:
- Provide first level Support on Dell supplied products and/or peripherals
- Assign incidents in line with documented guidelines and procedures
- Demonstrate good judgment in analyzing information to make routine decisions.
- Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
- Handle inbound calls, emails, and web interface to support existing and new customers.
- Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database
- Cooperate and collaborate with colleagues, cross- functionally, to support the technical solution process.
- Be compliant and adhere to process design as per the management decision.
- Understand the administrative and operational requirements of the job.
Eligibility and Skills:
- Graduate Fresher to 4 years of relevant work experience required
- Good Knowledge of PC Hardware/Software for desktop & portable systems
- Any relevant Certification/Qualification.
- First-rate customer focus, phone etiquette and work ethic
- Excellent communications skills
- Undergrad with 1 year of relevant work experience required
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Ability to handle stressful situations.
- Goal/Career oriented and self-motivated
Also Apply:
Wipro Freshers Recruitment Drive for Associate Analyst | Bachelor’s degree
IndiGo Freshers Recruitment Drive for Associate | PAN India
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About Dell
Dell is an American Multinational Technology Company that provides hardware and software solutions and services. It sells PC, laptops, and other products. The company is headquartered in Texas, United States.
Apply for Technical Support at Dell: Check details
