American Express Hiring Freshers for Analyst | 0-3 Year EXP.
Company Name: American Express
Job Role: TCPS Analyst
Location: Gurgaon
Experience: 0-3 Years
Education: Graduate
Apply by: Immediate
Candidates with a Graduate with 0 – 3 years of Prior Experience can apply for the job role. Good opportunity for the freshers to work as a TCPS Analyst at American Express.
Key Job Details:
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Handle Escheatment calls and faxes.
- Respond to customer escalation and conduct a root cause analysis of the escalation
- Manage change effectively to meet/exceed performance targets
- Process Refund Requests, Overspend, and Excessive Balance cases
- The candidate should be able to multi-task and prioritize work to ensure the balance is met between regulation, policy, and customer service experience.
- Leverage expertise in analyzing risk-related data, identifying fraud connections
Eligibility and Skills:
- Graduate with 0 – 3 years of Prior Experience.
- Ability to work in a deadline-driven environment and maintain strong attention to detail.
- Shift Hours – 24X7
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About American Express
American Express is a multinational financial service company. It provides banking and financial services and products to the customer and businesses. The company is headquartered in New York City.
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Link to Apply for Analyst at American Express (Updated 24/04/21) Check details
