Birlasoft Hiring Freshers for Product Support Engineer in Pune | BE/B.Tech/MCA

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Birlasoft Hiring Freshers for Product Support Engineer in Pune | BE/B.Tech/MCA.

Birlasoft careers and jobs

Company: Birlasoft

Job Role: Product Support Engineer

Location: Pune

Experience: Freshers

Education: BE/BTech/MCA

Year of Pass out: 2019 & 2020

Apply By: Immediate

Key Job details:

Case Solving – on Portal and Expert Chat:

  • Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
  • Enterprise Support KPI adherence
  • Escalate on time and good quality – keep incidents aged days to a minimum
  • Participate in weekend support activities as required
  • Provide extended and 24-hour coverage if required and more.

Knowledge Transfer:

  • Coaching and Mentoring
  • Deliver standard application/technology training and workshops
  • Perform knowledge transfer to internal staff and external customers & partners
  • Produce e-Learning Content (Forums/Wiki to help with incident deflection) and more

Additional Tasks

  • Product specialization – be a product expert in at least one product area
  • Work as a functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g: CIM escalation, account escalation)
  • Be involved in CoE/IMS activities driven by business requirements

Eligibility and skills

  • BE/B.Tech, MCA
  • 2019 & 2020 batch
  • 60% throughout in education, Ready for signing 2 years of bond
  • Complete night shift job Should be ready for Product support role which includes on-call support to US customer
  • Salary: 3.25 LPA (10% variable)

About Birlasoft:

Birlasoft is a Information technology company that provides digital consulting, services, solutions and products. The company is headquartered in Pune.

Also Apply:

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Link to Apply for Product Support Engineer at Birlasoft Check Details

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