Birlasoft Hiring Freshers for Product Support Engineer in Pune | BE/B.Tech/MCA.
Company: Birlasoft
Job Role: Product Support Engineer
Location: Pune
Experience: Freshers
Education: BE/BTech/MCA
Year of Pass out: 2019 & 2020
Apply By: Immediate
Key Job details:
Case Solving – on Portal and Expert Chat:
- Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
- Enterprise Support KPI adherence
- Escalate on time and good quality – keep incidents aged days to a minimum
- Participate in weekend support activities as required
- Provide extended and 24-hour coverage if required and more.
Knowledge Transfer:
- Coaching and Mentoring
- Deliver standard application/technology training and workshops
- Perform knowledge transfer to internal staff and external customers & partners
- Produce e-Learning Content (Forums/Wiki to help with incident deflection) and more
Additional Tasks
- Product specialization – be a product expert in at least one product area
- Work as a functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g: CIM escalation, account escalation)
- Be involved in CoE/IMS activities driven by business requirements
Eligibility and skills
- BE/B.Tech, MCA
- 2019 & 2020 batch
- 60% throughout in education, Ready for signing 2 years of bond
- Complete night shift job Should be ready for Product support role which includes on-call support to US customer
- Salary: 3.25 LPA (10% variable)
About Birlasoft:
Birlasoft is a Information technology company that provides digital consulting, services, solutions and products. The company is headquartered in Pune.
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Link to Apply for Product Support Engineer at Birlasoft Check Details
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