CSG Hiring for Help Desk Analyst I in Bangalore.
Company: CSG
Job Role: Help Desk Analyst
Location: Bangalore
Education: Bachelors degree preferred
Apply By: Immediate
Good opportunity to work as a Helpdesk Analyst at CSG. Candidate with a Bachelors’s degree can apply for the job role of Help Desk Analyst.
Key Job details:
- As a Help desk analyst, he/she will provide a resolution to the inquiries by performing the incident management, which will include.
- Recording, classification, and initial support
- Investigation and diagnosis, resolution, and closure, while maintaining ownership throughout.
- Issue isolation and recording include the gathering of appropriate problem descriptions, user information, determining the component of the application determining severity level, and more by entering this information into the CSG defect tracking system.
- Maintaining ownership includes providing timely feedback to the user until the user’s needs are satisfied or until issue ownership is transferred.
- Resolution includes performing the functions to fix the issues by diagnosing and investigating to answer the questions or escalating within the ISC.
Key Job Responsibilities
- On behalf of our internal users Serve as the first point of contact for Incident Management
- Handling the issues while incoming calls, email or e-support
- Knowledge in troubleshoot/research basic ticket types
- Providing high-level customer service
- Professionally handling all the contacts
- Escalating issues that are beyond their scope to ISC Analyst II or III
- knowledge in performing basic configuration and maintenance
Eligibility and Personal skills:
- High School Diploma or GED required
- Bachelors degree preferred
- Utilizing good time management skills
Rotating Shifts
- 3 am-12 pm M-F
- 1 am-8 pm M-F
- 7 pm-4 am M-F
About CSG:
CSG is a multinational company that provides services and solutions to revenue management, software, payments, and customer engagement. The company is headquartered in Colorado, the U.S. It has total working employees of over 4300+.
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Link to Apply for Help Desk Analyst 1 at CSG
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