Wipro Freshers Recruitment Drive for Service Desk.
Job Role: Service Desk
Location: Across India
Year of Passing: 2020 Only
Education: Engineering (Graduate (BE/ B.Tech)
Key Job Details:
- Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.
- Good and Basic Computer knowledge
- Troubleshooting desktop, laptop and answering support queries via phone, email, chat, and Web
- Responding in a timely manner to service issues, request, and take care of the complete operations.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Provide support, including procedural documentation & relevant reports
- Support the rollout of new applications and manage many open cases at one time and provide accurate information on IT products or services
- Excellent communication skills required as you will work in International Voice Support
Eligibility and Qualification:
- Candidates must have a full-time degree course recognized by the Central/ State Government of India.
- All arrears and backlogs need to be cleared at the time of the selection process.
- Candidates should have completed all exams/ viva-voice/ training and should not have any pending attendance requirements with the college.
- Candidates must not have more than 3 years of gap in education between 10th and graduation.
- Candidates must be willing to work in a 24*7 shift environment and relocate to any location within India.
- Candidates who have appeared in any selection process (Online assessment / Tech & HR Interview) held by Wipro in the last three months are not eligible
- 10th or equivalent: Pass
- 12th or equivalent: Pass
- Graduation: Pass
- Preliminary screening: 15-20 minutes discussion that allows participants to showcase their knowledge and views on any given topic
- Upon selection in the preliminary screening, the candidate will be required to go through Voice Interview followed by an HR interview.
- Engineering – 2.2 Lacs Per Annum
Wipro is an Indian MNC that provides Outsourcing, IT services, and consulting. It is a good company to start a career as it invests a lot in providing training to its new candidates. The company is headquartered in Bangalore.
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