CSG Hiring Technical Support Analyst in Bangalore | 0-2 Years EXP

csg careers - csg jobs
Freshers JobsJobs in Bangalore

CSG Hiring Freshers for Technical Support Analyst in Bangalore | 0-2 Years EXP.

csg careers - csg jobs

Company: CSG

Job Role: Technical Support Analyst 1

Location: Bangalore

Experience: 0-2 Years

Education: B.Tech/B.E/Degree/Diploma

Apply By: Immediate

Candidates with a Degree or Diploma in Information Technology; Computer Science, Engineering can apply for the job role. Good opportunity for the freshers to work as a Technical Support Analyst at Bangalore.

Key Job details:

  • Resolving technical issues/error messages encountered by customers in a live production environment.
  • Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
  • Daily/Weekly/Monthly/Ad-hoc Reporting on key outputs and status of investigations to internal stakeholders as well as customers
  • Supports customers per the details contained in the customer maintenance and support contracts
  • Maintains a high level of customer satisfaction through professionalism; timely responses and resolution of issues
  • Follow up on support issues, which include liaising with both the customer as well as the Level 3 (PS) and Level 4 (R&D) team and more.

Eligibility and skills:

  • 0-2 years of work experience in the software industry or related fields
  • Degree or Diploma in Information Technology; Computer Science, Engineering
  • Basic troubleshooting skills
  • Investigation and analysis of issues is performed under the direction/supervision of more senior team members
  • Conducts testing of the product during a release cycle where applicable
  • Basic knowledge of the Telecommunication environment and customer services and procedures
  • Experience in Ticket and queue management
  • Good knowledge of Microsoft Office
  • Good knowledge and understanding of 3rd Party Software (Java, Oracle, Tuxed) and more.

Technical Skills:

  • Unix Skills:
  • Create & modify shell scripts
  • Basic system administration
  • Monitor performance using standard utilities
  • Setup and build a Unix environment
  • View, analyze, and understand system logs

About CSG:

CSG is a multinational company that provides services and solutions to revenue management, software, payments, and customer engagement. The company is headquartered in Colorado, the U.S. It has total working employees of over 4300+.

Also Apply:

Microchip Hiring Freshers for Engineer in Bangalore | Bachelor’s Degree

Cadence Hiring Freshers for Intern in Bangalore | B.E/B.Tech/MCA

Freshers Jobs

BCA JobsB.E JobsB.Tech Jobs

Link to Apply for Technical Support Analyst 1 at CSG

Check Details

Join Telegram Group to get daily job alerts:

kickcharm telegram channel

More Jobs:

Leave a Reply

Your email address will not be published. Required fields are marked *