CSS Corp Hiring Freshers for Customer Support | Any Graduates

CSS corp careers - css corp jobs
Freshers JobsJobs in Chennai

CSS Corp Hiring Freshers for Customer Support | Any Graduates.

CSS corp careers - css corp jobs


Company Name: CSS Corp

Job Role: Customer Support

Location: Chennai

Experience: Freshers

Education: Any Graduate

Apply by: Immediate


Candidates with any graduates can apply for the job role. Good opportunity for the freshers to work as a Customer Support at CSS Corp.


Key Job details:

  • The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary.
  • Create, manage tickets for the issues that the customer contacts.
  • Act as the first point of contact before the customer reached the TAC.
  • Involve the creation of licenses and support accounts for clients worldwide.
  • The team will also ensure customer satisfaction/experience is and stays a priority.
  • Manage high visibility exceptions and can work with cross-functional teams to provide the best solutions

Responsibility:

  • Ensuring all Premium Service orders are completed in a timely manner
  • Resolve any RMA issues from the customer or Level 1,2 & 3 Technical Centers
  • Escalating RMAs for additional support in a timely manner
  • Provide customers with support for return products
  • Providing software download access to customers by processing Web Login requests
  • Providing license to customers for software updates
  • Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule
  • Handle L0 cases for confirmation of hardware failure and proceed with RMAProvide L0 level technical assistance on cases to rule out hardware errors and more

About CSS Corp:

CSS Corp is an information technology company that provides tech support services and solutions. It uses AI, automation, analytics, and digital technologies. The company is headquartered in California, United States.


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