Dell Hiring Freshers for Technical Support in Bangalore | 0-4 Years EXP.
Company Name: Dell
Job Role: Technician, Technical Support
Experience: 0-4 Years
Education: Any Graduation
Apply by: 28 Nov 2020
Candidates with Graduate Fresher to 4 years of relevant work experience required can apply for the job role. Good opportunity for the freshers to work as Technical Support at dell.
Key Job details:
- Provide first level Support on Dell supplied products and/or peripherals
- Demonstrate good judgment in analyzing information to make routine decisions.
- Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
- Handle inbound calls, emails, and web interface to support existing and new customers.
- Assign incidents in line with documented guidelines and procedures
- Be compliant and adhere to process design as per the management decision.
- Cooperate and collaborate with colleagues, cross-functionally, to support the technical solution process.
- Understand the administrative and operational requirements of the job.
- Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database
Eligibility and Skills:
- Any Graduation
- 0-4 years of work experience
- First-rate customer focus, phone etiquette, and work ethic
- Excellent communications skills
- Graduate Fresher to 4 years of relevant work experience required
- Undergrad with 1 year of relevant work experience required
- Willing to work in shifts in a 24 x7 work environment
- Ability to handle stressful situations.
- Goal/Career oriented and self-motivated
- Good Knowledge of PC Hardware/Software for desktop & portable systems (advantage)
- Any relevant Certification/Qualification (advantage)
Dell is an American Multinational Technology Company that provides hardware and software solutions and services. It sells PC, laptops, and other products. The company is headquartered in Texas, United States.
Link to Apply for Technical Support at Dell: Check details
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