Deloitte Careers 2023 Hiring Freshers for Support Analyst | Any Graduates are eligible to apply for the job role. Below are the Deloitte Job description, Eligibility, and details.
Company Name: Deloitte
Job Role: Support Analyst
Education: Any Graduate
Last Date: ASAP
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- This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.
- Customer handling skills – Call etiquettes
- End to End ticket management
- Basis ITIL concepts of Incident, problem & change management is must
- Experience in managing voice & non-voice support (Calls, chats & email)
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
- Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
- Have passion on technical knowledge learning and be a quick learner
- Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
- Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
- Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
- Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
- Any Graduate .
- 0-1 year experience
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office
- Excellent written & verbal skills
- Customer Service experience
- ServiceNow experience preferred
- Exposure to application support, ITIL framework etc.
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Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Deloitte Careers 2023?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
Interested Apply at Deloitte Careers 2023 Apply Here