Deloitte Hiring Freshers for Global Service Desk – Analyst | Any Graduate

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Deloitte Hiring Freshers for Global Service Desk – Analyst | Any Graduate.


Company Name: Deloitte

Job Role: Global Service Desk – Analyst

Location: Hyderabad

Experience: Freshers

Education: Any Graduate

Apply by: Immediate

Candidates with any graduate can apply for the job role. Good opportunity for the freshers to work as a Global Service Desk – Analyst at Deloitte.

Key Job details:

  • Answering inbound contacts and supporting escalated tickets, maintain a relationship with external support groups & product owners, proactively identify trends, use the right tools & knowledge, follow a schedule, quality of service ·
  • Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, and voicemail) with end-users.
  • Analyze and resolve incidents or service requests related to Deloitte Applications.
  • Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
  • Create a positive customer support experience and build strong relationships
  • Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence, and participate in individual/group coaching sessions.
  • Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.

Eligibility and skills:

  • Any Graduate
  • Excellent written, verbal, listening, analytical and logical skills.
  • Easily grasp and communicate complex ideas.
  • Knowledge of MS Office 2016 including Outlook and Exchange servers.
  • Knowledge of computer hardware and software.
  • Knowledge of Operating Systems like Windows 7, 8,8.1, and 10.
  • Knowledge of network and internet troubleshooting
  • Should be flexible to work in different shifts.

About Deloitte

Deloitte is a Multinational Accounting Company. It provides information technology consulting, Audit, tax, and financial advisory. In India, Deloitte offices are located in Pune, Mumbai, Bangalore, Chennai, Ahemdabad, Gurugram, Kochi, and more.

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