Deloitte Hiring Freshers for Global Service Desk – Analyst | Any Graduate.
Company Name: Deloitte
Job Role: Global Service Desk – Analyst
Education: Any Graduate
Apply by: Immediate
Candidates with any graduate can apply for the job role. Good opportunity for the freshers to work as a Global Service Desk – Analyst at Deloitte.
Key Job details:
- Answering inbound contacts and supporting escalated tickets, maintain a relationship with external support groups & product owners, proactively identify trends, use the right tools & knowledge, follow a schedule, quality of service ·
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, and voicemail) with end-users.
- Analyze and resolve incidents or service requests related to Deloitte Applications.
- Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
- Create a positive customer support experience and build strong relationships
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence, and participate in individual/group coaching sessions.
- Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
Eligibility and skills:
- Any Graduate
- Excellent written, verbal, listening, analytical and logical skills.
- Easily grasp and communicate complex ideas.
- Knowledge of MS Office 2016 including Outlook and Exchange servers.
- Knowledge of computer hardware and software.
- Knowledge of Operating Systems like Windows 7, 8,8.1, and 10.
- Knowledge of network and internet troubleshooting
- Should be flexible to work in different shifts.
Deloitte is a Multinational Accounting Company. It provides information technology consulting, Audit, tax, and financial advisory. In India, Deloitte offices are located in Pune, Mumbai, Bangalore, Chennai, Ahemdabad, Gurugram, Kochi, and more.
Link to Apply for Global Service Desk – Analyst at Deloitte: Check details
Join Telegram Group to get daily job alerts: