Deloitte Hiring Freshers for Global Service Desk – Analyst | Any Graduate.
Company Name: Deloitte
Job Role: Global Service Desk – Analyst
Location: Hyderabad
Experience: Freshers
Education: Any Graduate
Apply by: Immediate
Candidates with any graduate can apply for the job role. Good opportunity for the freshers to work as a Global Service Desk – Analyst at Deloitte.
Key Job details:
- Answering inbound contacts and supporting escalated tickets, maintain a relationship with external support groups & product owners, proactively identify trends, use the right tools & knowledge, follow a schedule, quality of service ·
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, and voicemail) with end-users.
- Analyze and resolve incidents or service requests related to Deloitte Applications.
- Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
- Create a positive customer support experience and build strong relationships
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence, and participate in individual/group coaching sessions.
- Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
Eligibility and skills:
- Any Graduate
- Excellent written, verbal, listening, analytical and logical skills.
- Easily grasp and communicate complex ideas.
- Knowledge of MS Office 2016 including Outlook and Exchange servers.
- Knowledge of computer hardware and software.
- Knowledge of Operating Systems like Windows 7, 8,8.1, and 10.
- Knowledge of network and internet troubleshooting
- Should be flexible to work in different shifts.
About Deloitte
Deloitte is a Multinational Accounting Company. It provides information technology consulting, Audit, tax, and financial advisory. In India, Deloitte offices are located in Pune, Mumbai, Bangalore, Chennai, Ahemdabad, Gurugram, Kochi, and more.
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Link to Apply for Global Service Desk – Analyst at Deloitte: Check details
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