DXC Technology Hiring for Technical Support in Bangalore | Any Graduate

DXC Technology Hiring for Technical Support in Bangalore.


Company Name: DXC Technology

Job Role: Technical Support (Voice)

Location: Bangalore

Experience: 1-2 years

Education: Any Graduate

Apply by: Immediate

Good opportunity for the experienced candidates to work as Technical support (Senior Assistant) at DXC Technology. Candidates with 1 or 2 years experience in Desktop/Laptop/Applications related troubleshooting can apply for the job.

Key Job details:

  • Providing L1/1.5 assistance to client users over Email & Chat
  • Providing 24X7 support on Service Desk responsibilities
  • Following the SLA guidelines
  • Providing and knowledge of troubleshooting on Windows machines
  • Experience on desktop and windows application troubleshooting
  • Resource would also be required to route unresolvable issues to next level of support
  • Good aptitude towards troubleshooting an issue by thinking in multiple directions
  • Knowledge of ITIL lifecycle understanding

Eligibility and Preferred skills:

  • 1-2 Yrs experience in Desktop/Laptop/Applications related troubleshooting
  • Candidates with MCSE will be preferred
  • Certification in ITIL preferred
  • Ability to work for 24/7 shift environment
  • Experience in working on SNOW / Remedy.
  • Experience in Semi tech/ISP troubleshooting.
  • Good communication skills in both written and verbal
  • Tracking SLA performance and requesting agents to expedite the response/resolution process to maintain the required SLA.
  • Validating the closure

About DXC Technology

DXC Technology is an American multinational company. It provides IT services, solutions, and consulting. The company is headquartered in Tysons, Virginia, the United States.

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