Gainsight Off Campus Drive 2023 Hiring Freshers for Associate Global IT Help Desk. Gainsight is conducting an off campus recruitment drive in Hyderabad location. Freshers with any graduation degree are eligible to apply. Below are the Gainsight Job description, Eligibility, and details.
Company Name: Gainsight
Job Role: Associate – Global IT Help Desk
Location: Hyderabad
Experience: 0-2 Years
Education: Any Graduate
Batch: Any
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Gainsight Off Campus Drive 2023
Job Description
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Helpdesk ITSM software, Operating Systems (MacOS(Most preferred), Windows and Linux) Google Workspace, Okta, Microsoft 365
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Teleconferencing solutions – Zoom, Slack, Microsoft Teams and Google Meet Network printers and scannersAV Conferencing Equipment Configurations, VoIP Phones like Polycom, Cisco and Avaya Identity and Access Management tools like OKTA *Cloud Applications (with Single Sign On), Azure Virtual Desktop
Responsibility
- Participate in a 24×5 local(India) and global IT operations model
- Provide support over Channels like ITSM, email, Zoom AV and Slack
- Monitor ITSM ticket queue
- Regular follow-up on aging tickets that are on open, pending, In progress and on-hold states
- Track tickets to closure, ensuring they are properly tagged
- You will be responsible for the initial setup of Macs and Windows for onboarding employees
- Ensuring conference/meeting room AVs are tested, configured and ready to go.
- Provide Service Desk support to end-users on pre-configured hardware and software
- Provide hands-on hardware troubleshooting and support for end-user applications
- Perform shift handover as per the defined procedure
- The initial point of contact and coordination for all end-user incidents and service requests
Eligibility
- Any Graduate (Engineering or IT graduate preferred)
- Experience: Max. 0 to 2 years of experience in ITES/Software support/telecom domain/Customer Care/Backend services/Tech support/live chat support
- Knowledge of Computer Peripherals/Operating Systems(MacOS (Most preferred)), Windows and Linux
- ITIL certified preferred *Excellent computer/ internet navigation skills
- Persuasion and convincing skills, efficient typing skills (30 wpm with 90% accuracy).
- Proficiency in verbal and written English/customer interaction.
- Should be able to work and co-ordinate in a team.
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How To Apply for Gainsight Off Campus Drive 2023?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
More Details Gainsight Off Campus Drive 2023
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
