Gartner Off Campus Drive 2022 Hiring for Technical Support Specialist

Gartner Off Campus Drive 2022 Hiring for Technical Support Specialist. Gartner is conducting an off campus recruitment drive. Freshers are eligible to apply for the job role. Below are the Gartner Job details, Eligibility and details.

Company Name: Gartner

Job Role: Technical Support Specialist (L1 Support)

Location: Chennai/Gurgaon

Experience: Freshers

Education: B.E/B.Tech/B.Sc/BCA/BS

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Job details

• Addresses and resolves basic and complex incidents and requests; captures quality data and communicates that data to the rest of the team. Completes follow-up and follow-through on all tickets.
• Manages all incidents and requests to ensure that work is completed and/or handed off properly to the application development team.
• Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Develops technical skills necessary to resolve as many incidents at the 1stlevel as possible.
• Identifies, evaluates, promotes, and implements support best practices.

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Eligibility

• Degree in Bachelors of Science/ Technology
• Experience with standard Microsoft products and platforms.
• Good problem solving skills
• Good communicator, able to clearly and correctly express complex technical concepts in English, both verbally and in writing to support a Global organization.
• Provides good assistance to all Gartner associates, within defined SLA’s
• Internal client satisfaction feedback is consistently good – high

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